At Sezhi Organics, your satisfaction means the world to us. Because our herbal teas are natural food products, we follow a few simple guidelines to keep every order safe and hygienic.
Damaged, defective or wrong items
If your order arrives damaged, defective, or is not what you ordered, please reach out to us within 48 hours of delivery at sezhiorganics@gmail.com with your order number and a photo of the item. We will gladly arrange a replacement or a full refund.
Perishable products
For health and hygiene reasons, we are unable to accept returns of opened or used tea packs unless they are defective. Unopened products in their original packaging may be eligible for return — please contact us first.
Refunds
Once your return or claim is approved, your refund will be processed to your original payment method within 7–10 business days. Shipping charges are non-refundable unless the return is due to our error.
How to reach us
Email: sezhiorganics@gmail.com
Phone: +91 72008 91122
Last updated: 2 August 2026.